These recommendations help you use the artificial intelligence answering machine called AIRESP in a more efficient way safe, protecting:
your personal data,
your customer data,
the vocal contents,
the transcripts and summaries,
appointments and professional information.
Following these guidelines reduces the risk of unauthorized access, data loss, and improper use of the service.
The security of your smartphone is essential: your voicemail stores voice messages, transcripts, and notifications locally.
OneComplex PIN, password, fingerprintthefacial recognition.
Avoid simple codes (e.g. 0000, 1234).
Don't leave your phone unattended.
Update Android/iOS regularly.
Install app updates as soon as they are available.
Do not use jailbroken or rooted phones.
Avoid unofficial apps or alternative stores.
Do not share your credentials with anyone.
Don't save passwords in unprotected notes.
Use a reliable password manager.
Grant only necessary permissions:
Calendar→ to make appointments
Microphone→ for AI dialogue
Notifications→ for emergencies and messages
Address book(optional) → to recognize callers
Check periodically that the permissions have not changed.
Updates improve security and stability:
enable automatic updates;
Don't postpone critical updates.
Messages are storedonly on your phone, in encrypted form.
After 30 daysare automatically deleted.
Manually archive important ones before they expire.
Transcripts may contain sensitive data.
Don't share them through unsecured apps.
Delete any unnecessary ones.
Urgent notifications display the reason stated by the caller.
Don't leave your phone unattended when receiving sensitive notifications.
Check the appointments scheduled by the secretariat periodically.
Check that the times and services are correct.
Avoid sharing your calendar with unauthorized people.
Use a dedicated professional account.
Enable two-step verification.
Do not share your calendar with edit permissions unless necessary.
The address book is only used to recognize callers.
Don't sync sensitive contacts with untrusted services.
Keep your address book up to date and free of duplicates.
Confirmation and reminder SMS messages are sent via Twilio.
Don't share your business number publicly.
Avoid sending sensitive information via SMS.
The answering machine only answers when you are busy or don't answer.
If you receive suspicious calls, report the incident to support.
Pay attention to:
unusual emergency notifications;
appointments set without logic;
abnormal voice messages;
inconsistent transcriptions;
repeated calls from unknown numbers.
When in doubt:
change the app password;
check permissions;
contact technical support.
Voice messagesnonare saved in the cloud.
The backup only concerns settings and configurations.
Voice messages: 30 days
Transcriptions: 30 days
Urgent reasons: 24 hours
Technical logs: 90 days
If you suspect unauthorized access:
Change your password immediately.
Disconnect the app from your calendar.
Check your scheduled appointments.
Delete sensitive voicemails.
Contact technical support.
If necessary, inform your customers.
Check the “You need to call back” panel every day.
Archive important messages.
Keep your agenda up to date.
Always use secure Wi-Fi connections.
Avoid unsecured public networks.
Don't leave your phone unattended in public places.
For technical support or reports:
AIRESP SRLS, based in Terni (contact details at the bottom of the page), certified email address: airesp@pec.it