The Artificial intelligence answering machine named AIRESP is an assistant that answers calls when you can't do it personally, communicates with the caller, manages appointments, emergencies and voice messages, and notifies you in real time of important communications.
The system uses advanced artificial intelligence technologies and professional services to ensure accuracy, courtesy, and business continuity.
To use the app you need:
Updated Android or iOS smartphone
Stable Internet connection
Google Account (for electronic diary)
Permissions for:
notifications
microphone
address book (optional)
access to the calendar
Install the app from the store.
Open the app and create your account.
Grant the requested permissions.
Enter:
name and surname
professional title (e.g. Lawyer, Doctor, Architect)
grammatical gender (masculine/feminine)
preference for male or female operator voice
Connect your Google Calendar.
Connect the phone number provided by the service (Twilio).
The answering machine is activated automatically when:
you are busy with a calendar event
you're already on the phone
you don't respond within 15 seconds
The caller will hear the preamble:
"The artificial intelligence-powered answering machine for [your number] is answering; by continuing the conversation, you consent to the automated processing of your data..."
If you have chosen to be identified by your name, the operator will say:
“The artificial intelligence answering machine of [title + name] is answering…”
When a call comes in, three options appear on the screen:
Answers
Have them say you'll call back as soon as possible
Ask to try again later
you can choose between 5, 10, 15 or 20 minutes
If you don't touch anything for 15 seconds, the voicemail answers automatically.
This feature is optional and intended for professionals (doctors, lawyers, consultants, dentists, etc.).
In the menuProfessional settings you can:
activate the secretariat
indicate your profession
enter working hours
indicate vacation days
specify the services you offer
define the duration of each service
choose whether the secretariat should operate only during working hours or always
When a customer calls:
The operator asks if you want to speak to him or make an appointment.
If you ask for an appointment:
the operator requests the service (if you have set different durations)
check your agenda
offers the first available slot
If the customer refuses:
the operator proposes the first 10 subsequent alternatives
When the customer accepts:
The app adds the appointment to your Google Calendar
send a confirmation SMS
send a reminder SMS 24 hours in advance
If the customer wants to move an appointment set by the secretary → the secretary repeats the flow.
If he wants to reschedule an appointment scheduled directly with you → the operator invites him to contact you personally.
If the caller declares urgency:
The operator asks the reason.
The AI summarizes the reason (max 200 characters).
Your phone vibrates and lights up.
A notification appears with:
calling number
name (if in address book)
wording “URGENT”
reason for the urgency
You have 15 seconds to answer. If you don't answer, the operator will inform the caller that you're unavailable.
If the caller wants to leave a message:
has 4 seconds to start speaking
can speak for up to 15 minutes
the operator dismisses him when:
stops talking for 3 seconds
time is up
refuses to leave a message
Messages are stored for30 days.
After 30 days they are automatically deleted.
You can:
listen to them
archive them
delete them
extract transcript
extract summary
While listening you can:
to pause
to advance
increase speed (1X → 1.5X → 2X)
If the caller is in your phonebook:
the operator says: "I'll have you call back as soon as you're free."
The app displays a “Need to Call Back” panel with the names of the callers
The app icon shows a red number with unheard messages
Get a notification in your phone panel
Instant notification with vibration and illuminated screen
Find:
message list
term
“unheard” / “heard” icon
icons for transcription and summary (if generated)
operator voice (male/female)
name and professional title
grammatical gender
working hours
performance and durability
unlimited or limited operation
address book management
agenda management
SMS management
Keep your agenda up to date to avoid overlaps.
Set performance durations correctly.
Archive important messages before 30 days.
Check the “You need to call back” panel periodically.
Use the urgency feature to filter out critical calls.
For technical support:
AIRESP SRLS, based in Terni (contact details at the bottom of the page), certified email address: airesp@pec.it